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Daily by krmb on
16 April 2007
The bench, I mean. But, then, I guess it applies to the pretty lady, too!
Hi Paul! This is a fun shot of our friend Laura, taken Monday as we were out on a fabric safari! Laura fell in love with this little settee and when we finally got brave enough to ask the price, we were told it wasn’t for sale!
That’s what I want . . . for my business to be sooooo successful, that I can look a customer in the eye, and tell him he cannot buy what I make! “I don’t need your money, sir. That item is not for sale. We just made that and we need it as a sample. You cannot have it.” I was hoping they’d at least offer to make her one just like it and quote her a price. I suppose we could have asked the question that way. But, I was a little irritated, and didn’t want my dear friends to have to deal with Marita Beth being bitchy. So, I let it go. Cute bench, though. And Laura’s cute, too! Or, um . . . is it okay to call a six-foot tall Amazon Canadian woman . . . “cute?” 
Laura is the wife of our long-time friend Paul—they live in Wisconsin. Notice the trend—many of our very dearest friends we call family live in Wisconsin. <sigh> Anyway, Laura is spending the spring with Ginger, working in her workshop during the week, and helping in her Faire Pair booth on weekends. We got a lot of mileage out of the fact that Laura was here in Texas, her son was in Canada and her husband in Wisconsin—-and she was the only one who saw snow on Easter weekend!
Our Monday was wonderful fun—my first day off in what seems like months! Larry and Denise were interested in fabric shopping, and hadn’t ever been to the row of wonderful stores in North Dallas. So, we piled the five of us into the rental van and off we went–Larry, Denise, Ginger, Laura and I. The loot in the van at the end of the day was pretty impressive. Sadly for my budget, much of it came home with me! But, I got some awesome stuff! Yes, my name is Marita Beth and I am a fabriholic!
~MB
NOTE: Ironically, after our experience at the fabric store—–as a follow-up to a previous post I’d like to share news about a company who does seem to understand completely about pleasing its customers. Rubbermaid. About a week ago, I posted a photo of a sad, broken Rubbermaid tub. In all my years of travelling and storing stuff in Rubbermaid tubs (or totes, as they call them) I think I’ve only ever seen one other broken one. I even entitled my KRuMB entry: “A Rare Thing.” This one had lived a long life—probably six to ten years—and finally gave up the ghost when pressed into service carrying my industrial sewing machine head. I was aware that Rubbermaid offered a lifetime warranty on these products, and I knew they asked for the customer to keep either original label, or sales receipt. I had neither, but I took that photo of my broken tub, and contacted them by email, through their website, indicating I loved my Rubbermaid tubs, but that I had this broken one and could I send them the photo and have that be enough documentation to receive my “coupon” for a new one.
They emailed me back within the same day telling me the coupon was already on its way to me. It arrived yesterday—a Rubbermaid “gift certificate” if you will, good for any $6 Rubbermaid purchase.
I could not be more pleased and satisfied. The letter that came with the coupon was well-written, if not completely personal, and thanked me for my loyal patronage. I am delighted to know that at least one entity in Corporate America still puts the customer first. Thank you, Rubbermaid!
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